Refund Policy
Last updated: 26 April 2025
In addition to any non-excludable statutory rights to a refund you have, we offer you a refund of the following moneys paid to us in the following circumstances:
1. You decide not to proceed after a design consultation – the initial deposit is refunded;
2. We obtain on your behalf a refund of the cost of any defective third party items we have acquired for your vehicle – the amount we receive from the third party (less the cost to us of fitting and then removing or replacing the item if any of that has been done);
3. Where there is a defect in our own workmanship which we are unable to remedy after being given a reasonable amount of time to attempt to do so (provided the van is returned to our workshop in Sydney and no-one else has attempted any remedial work on the vehicle since handover) – the amount you have paid to us for the defective work or, at our option, in return for the transfer of title and (NSW) registration to us, a refund of the original purchase price of your van less an amount for reasonable depreciation taking into account wear and tear and effluxion of time.
2. Contact Us
For questions or clarifications related to this policy, please contact us at: info@vanable.com.au
